Responsible Gaming

Gaming Should Be Entertainment

At Zoo Planet, we believe that online pokies and casino games should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to gamble responsibly and within your means.

Remember: the house always has an edge. Only ever wager what you can afford to lose.

Age Verification

In Australia, you must be at least 18 years of age to legally gamble online. We are committed to preventing underage gambling and require all users to verify their age before accessing our gaming services.

If you are under 18, please do not attempt to register or gamble on this website. Parents and guardians should monitor their children's online activities.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be honest with yourself and watch for these warning signs:

• Spending more money or time gambling than intended
• Chasing losses by gambling more to recover money lost
• Gambling with money needed for essentials (rent, bills, food)
• Hiding gambling activity or lying about how much you gamble
• Neglecting family, work, or personal relationships due to gambling
• Feeling anxious or irritable when trying to cut down or stop
• Using gambling to escape stress, depression, or other problems
• Borrowing money or going into debt to fund gambling
• Failed attempts to control, cut back, or stop gambling
• Gambling more to get the same level of excitement

If you recognise any of these signs in yourself or someone you know, help is available.

Self-Help Tools & Responsible Gaming Features

We provide a range of tools to help you stay in control of your gaming:

• Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit
• Loss Limits: Set a limit on how much you're willing to lose in a given period
• Time Limits: Set reminders to take breaks from gaming
• Reality Checks: Receive pop-up notifications during your session to remind you how long you've been playing
• Self-Exclusion: Voluntarily exclude yourself from your account for a set period (7 days to permanently)
• Account Closure: Close your account at any time with no questions asked

To access these tools, visit your account settings or contact our customer support team.

Support Organizations

If you're struggling with problem gambling, support is available. The following organisations provide free, confidential help:

Australia

• Gambling Help Online – Free counselling and support services
  www.gamblinghelponline.org.au
  1800 858 858 (free call)
• Gamblers Anonymous Australia – Peer support meetings
  www.gamblersanonymous.org.au

United Kingdom

• GamCare – Free support and counselling
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk

Canada

• Responsible Gambling Council – Resources and support
  www.responsiblegambling.org

United States

• National Council on Problem Gambling – Confidential helpline
  www.ncpgambling.org
  1-800-522-4700 (24/7 helpline)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal centre for health education
  www.bzga.de

If You Need Help, Reach Out Today

Problem gambling is a serious issue, but it is treatable. If you or someone you know is struggling with gambling, please seek help immediately. There is no shame in asking for support – counsellors are trained, experienced, and ready to help you regain control.

Contact one of the organisations listed above. Help is free, confidential, and available 24/7.

Your wellbeing is our priority. Zoo Planet is committed to promoting responsible gaming and supporting those affected by problem gambling.